Commercial Security Service: Keeping Your Business Safe

Businessmen are used to taking risks in the stock market but they know better than to take the risk when it is the security of their businesses that is on the line. These entrepreneurs know the importance of security in the continued existence of a business and will not hesitate to spend on hiring a competent security service company to help them in maintaining a secure working environment for their business and their employees.

Threats and risks to your business have become very numerous. It does not come from only outside sources but may also include internal threats. One of the best solutions to help you overcome these hazards and to give you some bit of that much needed peace of mind is by hiring a security services provider. Having such professional service can bring numerous advantages, to you and to your company.

One of the services that you can expect from them is, naturally, the managing and overseeing of the daily security issues of your business, which is typically a round the clock job. This will greatly aid you in a lot of ways. Outsourcing your security will allocate a lot of your time to focusing on the vital side of managing a company instead of throwing away precious time and cash on having a security department that you might have no knowledge of running. Like almost anything that is being operated impetuously, a security department that is not being handled the right way may be potentially harmful to the entire enterprise and may lead to the failure of keeping the properties secure.

Opting to hire a commercial security service provider is a sound alternative. They can even advise and implement a security plan that will incorporate your ideas with their professional expertise. A great security service provider is one that will be mindful of your company’s security needs and preferences and will integrate it into their overall security plan.

A lot of corporations and even small businesses consider their security personnel to be one of the indispensable components in keeping their business running.  Ask any businessman and they will not hesitate to express the necessity to have a security service provider for every business to be protected and secured. Security services professionals are there to safeguard your company personnel and the property of the business in a hassle-free and cost efficient way.

Security Tips for Corporate Parties & Events

Special events and parties are worth the cost and effort. Any company, be it a small business or a multi-million empire, hosts these events because they are a valuable part of every business' marketing strategy. Many business deals and contracts are set and agreed on amidst the festive background of these kinds of parties. But hosting and holding any event is not without its risk. Security is one of the most important factors that should be considered.

Security for events is a serious concern. Security personnel should be alert and efficient, but should also be discreet and professional. The first thing to tackle when planning is to find the right security company to assist you. Choose a company that is reputable, reliable and can offer the best level of protection that will suit the occasion and setting.

Another thing to think about is the number of security guards that you will need. Depending on the size, venue and number of guests in your event or party, the general rule of thumb is to have one guard for every 100 people. The security company that you will hire can greatly aid you in determining a suitable number of security details that will be appropriate for crowd control.

Events that have a small number of guests and participants do not exactly mean that fewer security personnel are needed. The venue should also be considered. Holding it in a large setting or an open area may require several security guards to control the entry and exit points of the venue. This is especially important for parties that do not have a set guest list and may be vulnerable to party crashers.

Large-scale events, on the other hand, have an increased security risk. The potential for the crowd getting out of hand and out of control is most likely to happen and is a very tangible concern. To be understaffed in this situation is definitely not a good idea so you will need a considerable number of security personnel to be present. This is necessarily crucial for events where alcohol is served. Some security staff should be scattered and stationed among the crowd for them to astutely perceive and defuse volatile situations quickly.

Issues with security at any party or event are never frivolous matters. To ensure that the event will be successful, hire a security company that understands your concerns and will guarantee the best protection. Your investment in your event and your guests' safety should be the top priority.

Simple methods to Always keep Exhibition Centres Security

An exhibition means massive crowds, lots of products and many activities. Use these tips on how to build and maintain exhibition centres security.

Exhibition centres draw large crowds of people that include the members, guests and suppliers, among others. Without having a well-planned security detail, these kinds of locations may easily become disorganized and thrashing, becoming a risk to orderliness and safety. Maintaining exhibition centres safety is critical on the success of an event as well as the safety of the exhibits as well as the crowd.

Trying to keep products and staff safe

Probably the most challenging element about providing security for exhibition centres is always that personnel have to keep watch over numerous things at the same time. This includes the audience, the employees, the exhibits and particular events. Security is even more challenging where there are small, fragile or expensive products on display. Safety employees must always be alert to circumvent vandalism, physical destruction, loss, burglary and/or pilferage.

To keep exhibition centres security, particular elements have to be in place, such as:

Coordination between security as well as the event in-charge

Each event coordinator includes exhibition centres security when planning an event, therefore it should not be any issue for protection personnel to work with other staff during the exhibit period. The main element is always that all the staff active in the event, the suppliers and the members are informed about security details. By doing this, they understand what to anticipate. If they have concerns, they can always discuss issues with the security staff on duty.

Understanding the weakest points in the location

Every exhibition centre has a weak point and security personnel must be able to identify and assess these carefully in order to create an effective security program. It is usually a good idea to try to rectify any security issues prior for the exhibit itself.

Using technology for remote/automatic monitoring

Technology is vital to maintain exhibiting centres security. Electronic devices can be easily installed, programmed and used to monitor suspicious activities, view and review crowd behavior and assess the basic safety of essentially the most vulnerable areas. Installing cameras and sensors will help deter potential violators and apprehend anyone who does attempt to violate rules and regulations in place.

The use of electronic locks is also a good option particularly for products and exhibit items that are high-end or may have cultural significance. Electronic locks make monitoring easy since these kinds of are equipped with sensors that will alert security in case of an attempt to physically remove an exhibit object. The sight of electronic surveillance and security equipment can also work as a deterrence against potential crime.

Most importantly, work with professionals. If hiring safety workers to build and maintain exhibition centres security is necessary, then do so. The support, information and protection they can offer will prove very helpful.

What to Do to Maintain Exhibition Centres Security

Exhibition centres attract large crowds of people that include the participants, guests and suppliers, among others. Without a well-planned security detail, these locations can easily become disorganized and chaotic, becoming a threat to orderliness and safety. Keeping and maintaining exhibition centres security is critical to the success of an event and the safety of the exhibits and the crowd. 

Keeping products and staff safe
The most challenging aspect about ensuring security for exhibition centres is that personnel have to keep watch over several things all at once. This includes the crowd, the employees, the exhibits and certain events. Security is even more challenging where there are small, fragile or expensive products on display. Security personnel must always be on their toes to prevent vandalism, physical damage, loss, theft and/or pilferage. 


To maintain exhibition centres security, certain elements have to be in place, such as:

Coordination between security and the event in-charge

Every event coordinator includes exhibition centres security when planning an event, so it should not be a problem for security personnel to work with other staff during the exhibit period. The important thing is that all the staff involved in the event, the suppliers and the participants are informed about security details. That way, they know exactly what to expect. If they have concerns, they can always discuss issues with the security staff on duty.

Understanding the weakest points in the location

Every exhibition centre has a vulnerable point and security personnel must be able to identify and assess these carefully in order to create an effective security program. It is also a good idea to try to rectify any security issues prior to the exhibit itself. 




Using technology for remote/automatic monitoring

Technology is invaluable in maintaining exhibiting centres security. Electronics can be easily installed, programmed and used to monitor suspicious activities, view and review crowd behavior and assess the safety of the most vulnerable areas. Installing cameras and sensors will help deter potential violators and apprehend anyone who does attempt to violate rules and regulations in place. 


The use of electronic locks is also a good option particularly for products and exhibit items that are high-end or may have cultural significance. Electronic locks make monitoring easy since these are equipped with sensors that will alert security in case of an attempt to physically remove an exhibit object. The sight of electronic surveillance and security equipment can also work as a deterrence against potential crime.


Above all, work with professionals. If hiring security personnel to maintain exhibition centres security is necessary, then do so. The support, information and protection they can offer will prove invaluable.


© Elke Meitzel/cultura/Corbis
© Xu Suhui/XinHua/Xinhua Press/Corbis
© Monty Rakusen/cultura/Corbis

Top 10 Qualities Every Excellent Security Guard Should Have

Security services are some of the most important elements of a successful business operation. Security personnel are hired to help keep people and the premises safe and maintain peace and order. They are also often hired to serve as personal escorts and safety officers. Before hiring someone with whom you will entrust the safety and security of your property or those of your loved ones, look carefully at their qualifications. Here are the top 10 qualities of an excellent security guard:

Training

The best security guards are those who have undergone the necessary training that will help them obtain important skills and knowledge that will be critical to how well they can perform their job. They should also hold the required certification and license necessary for them to do their job.

Experience

An experienced security guard has the background and knowledge that he or she can apply on the job. This means that he or she can hit the ground running, so to speak. Trained and experienced security guards know what to do and why.

Honesty

One of the best and most important qualities of an excellent security guard is honesty. Someone who is reliable can be trusted, which means that letting them take charge eliminates any worries regarding security breaches, inside jobs or confidential information.

Commonsense

Although security guards must follow certain rules and policies, they should have enough common sense to know exactly how and when to work around an issue, especially if it presents a potential risk to their client.

Ability to lead and to follow

Another important quality of an excellent security guard is his or her leadership ability. Many times, the security personnel are expected to work with a team, which means they have to know when to take charge. Where the safety of the client is at risk, the security personnel must know how and when to impose the necessary practices for the common good.

A security guard must also know how to abide by the rules, particularly those set up by their client. There are instances, however, when these rules need to be modified in order to ensure that the client is kept safe or that legal requirements are met.

Communication skills

An excellent security guard must be able to communicate well, not just with the client but with other people the client works or is involved with on a day-to-day basis.

Physical fitness

The best security guards are those that are healthy, nimble and physically reliable, able to defend himself/herself and the client if and when necessary.

Value for human life

An excellent security guard puts value on human life above all. In this type of job, strong concern for others is critical, allowing the guard to work at his or her best.

Ability to think on his/her feet 

An excellent security guard must be quick-thinking and able to come up with good solutions within a short time frame. This quality is especially important during emergency situations.

Photos by:

Ed Kashi 

© Hill Street Studios/Blend Images/Corbis

Key Qualities that Let You Know You've Hired the Best Crowd Control Personnel

Crowd control is critical to keeping people, equipment and property safe during large congregations such as conventions, concerts, rallies, demonstrations and conferences. It is also important for maintaining peace and order within establishments such as corporate buildings, malls and department stores. But how do you know you've hired the best crowd control personnel? Here are 5 key qualities to look for:

Training and license


Crowd control personnel work in a specialized industry. Before hiring one, always check what type of training he or she has undergone and what type of license he or she holds. To comply with existing laws and regulations, anyone working in security and crowd control is required to undergo a specified number of hours of training and practice in order to ensure that they know what their job entails.




Background and experience


Another key quality to look for in the best crowd control personnel is experience. The type of work these people do entails a lot of responsibilities. Very often, they need to perform several tasks at once, acting as security, contact persons and PR officers. The multi-layered responsibilities of a crowd control expert requires someone who has a good understanding of their job and what they are supposed to do in certain situations, something that only an experienced individual will be able to successfully perform.




Ability to impose rules and regulations


The best crowd control personnel are those who have strong leadership abilities. Very often, security personnel will have to implement strict rules and regulations in order to ensure crowd safety. As leaders, they need to convince people that these rules should be followed in order to avoid problems and threats. Someone who is unable to make crowds believe in him or her will not be effective in ensuring that safety procedures are in place.




Excellent communication skills


The best crowd control personnel must be able to communicate well with people. Having good to excellent written and speaking skills is ideal because it helps them provide information in a clear and understandable manner. This skill is critical especially in tense situations where people tend to be nervous or excitable. If the process of communication is clear, people are less likely to react in a negative manner.

Calmness and ability to think straight in emergency situations


You'll know that you hired the best crowd control personnel if they are calm and capable of performing their duties in spite of the noise and chaos surrounding them. Calmness is also an important quality since it translates well to the crowd. if the security personnel can think straight, he or she is not likely to make costly mistakes.

THERE IS MORE TO SECURITY THAN MEETS THE EYE – OPTIMISING CUSTOMER SERVICE OUTCOMES IN THE CLUB ENVIRONMENT

Gold Crest Security and O.O.P.S. partnering to deliver excellent customer service outcomes

Cast your mind back for a moment. Picture yourself in a line waiting for entry into the Disco or hot night spot, where your only chance of entry was being judged by a bloke standing at the door, black pants, white shirt, with bulging biceps, communicating not with words but through a nod of the head and a glance of the eye.

If you were a guy in the queue you may have been envious of these security guys with a bevy of beauties flocking around them, batting their eyelids, so they could get in and then there were their mates with their bulging biceps, who just walked to the front of the line and disappeared into the doorway.

Fast forward, the present!. 

We still have queues but what has changed is the role of the security personnel.  No longer are we confronted with “all brawn, potentially no brain” men, rather, we are now exposed to men and women providing a quality and informative role in their security guise.  Provision of a secure environment for patrons is still their number one priority, however, what is also important is a friendly welcome, the imparting of information when questioned about the venue and its facilities and the utterance of a pleasant farewell.  These are the requirements and expectations of both patrons and Club Management.

Security personnel of today must be part of the whole Club team.  The patron sees them as a spokesperson for the Club.  Everything they say and do reflects on the Club.  Club staff and security personnel need to work in unison providing a quality experience and secure environment.  The Club culture must be universally exhibited. 

Providing security to the Registered Club Industry is competitive (like all business) therefore security companies focussing upon this industry sector  have needed to be introspective, looking into their own systems, procedures, training and all importantly recruitment.

One such security company rising to this enhanced expectation is Gold Crest Security.  In seeking to reinforce their quality of service delivery in this regard, Gold Crest have taken a further step in engaging an independent authority to report on the delivery of its security function, its dispensing of Club information and its ability to reflect desired Club culture.

Responding to feedback Gold Crest Security has established a benchmark in the provision of a quality security function imbued with a desired Club culture.

Optimum Operating Procedures and Services Pty Ltd (better known as OOPS) has been working with the Registered Club Industry since 1999, providing Customer Service and Leadership Training, Coaching and Mentoring, Focus Groups and Surveys and Mystery Shopping “OOPS Insight Reports”.

OOPS has always provided a security report for its Club clients, with this information forwarded via the Club to the management of the relevant security firm.  However, in the case of Rooty Hill RSL where Gold Crest Security perform the requisite security function, management at both organisations could see the importance of these reports, inclusive of the “Trends Analysis”.  In communicating the feedback to their personnel, they have both gained insight into the importance of having “customer service” focused security personnel and this has led to an improvement in service and a constant “stretching” of their service ability to meet and surpass the OOPS Security Benchmark.

As independent observers OOPS staff have engaged directly and indirectly with Gold Crest Security staff at their various Club venues and their broader clientele providing a tailored report that addresses:

·        Personal image of security personnel

·        Enquires relating to the venues facilities

·        Going beyond the expectations of a patron when assisting with an enquiry

·        Supporting Club staff with entry requirements

·        Supporting Club staff internally

·        Being a watchful and alert presence within the venue

In situations where intervention is required the “offending” patron is effectively and efficiently escorted from the premises in a “non attention grabbing manner”, avoiding disturbance of other patrons or escalation of interest and involvement by others.

There also remains venues that still have the line of security personnel blocking the entry, making every patron jump through hoops, whether you’re a mature lady or a male under 25.  The Club and Security company may believe there is good reason for this, however, to a member or visitor to your Club what message is this communicating.  Are people being judged based upon a minority experience in the past or are security wanting to show a little muscle and believe that being aggressive and not welcoming on their initial contact is going to make an impression?  Yes it will, but it may not be the impression that the security company or the venue is looking for. 

Having entered the premises what is the next patron “encounter” with security? Is it seeing them leaning on the bar watching the football, while patrons (who are obviously over the alcohol limit), without any hint of intervention, yell loudly using abusive language making other patrons feel uncomfortable.

Both these scenarios do not portray a desirable image and do not exhibit a positive “customer service” culture.  So let me ask you, what impression do your security personnel communicate at your venue?

Security need to be seen but it’s how they are seen that makes the difference.  Positioning staff throughout the venue and having a team leader is critical in their operational procedures.  Being a security person can be a thankless task at times.  However, the staff and management at Gold Crest Security are aware that their role is not just providing a secure environment but instead are providers of information and in many cases the first and last impression that a patron has of the venue, particularly where Clubs utilise the security personnel to provide the “meet and greet” / farewell function instead of Club staff.

So why have an independent authority critique your security personnel?  Gold Crest Security undertake this reporting on a regular basis to achieve:

• Client retention
• Credibility of their customer service assurance
• Recognition by potential clients that they are committed to a superior offering of security services
• A reinforcement of teamwork (a true Club partnership)
• Recognition as a quality control provider of security and customer service leader in the industry

Yes security is more than meets the eye – if professionally approached.

For a security service that prides itself on excellent customer service, provided by fully trained staff who work in conjunction with their clients in creating a welcoming and secure environment, contact Mark Walker or Grant Heanes at Gold Crest Security.  gheanes@goldcrestsecurity.com.au

Michelle Pascoe the principal of OOPS can be contacted on 0411 146 450 to discuss how her organisation can work with your venue and security company in tailoring a Security Report that will be provide relevant feedback and improve your custom and bottom line.